Select the question to reveal answer.
- What makes Ticket different from other service management solutions?
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Ticket provides a high end solution any size organization desires without the excessive upfront fees. In addition, Ticket gives you unlimited user access at both the account and technician level which is typically unheard of with other solutions. Finally, being 100% web-based, Ticket allows you to access your critical information from any location without hassle! Additional details can be found here.
- What if we outgrow the hosted version of Ticket?
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If your individual needs outgrow our hosted platform we have a self hosted system you can locate internally on your own network. Rest assured all information in your hosted system will be migrated with no data loss. Simply contact us today to get more information on our self hosted Ticket solution!
- What is my commitment to Ticket after purchase?
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Ticket is provided with no long term commitments and is provided on a month-to-month basis that can be canceled at any time. We feel confident you will find Ticket to be the most comprehensive and cost effective solution available today for your organization!
- Will Ticket integrate with my existing computer network?
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Absolutely! Ticket integrates with both Microsoft Active Directory or Novell eDirectory based networks via LDAP authentication.
- Are we able to have our own logo and branding in Ticket?
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Absolutely! Ticket is completely customizable in regards to system name, logo displays, and color schemes based on what makes sense for your organization!
- Is there a charge for Ticket updates and upgrades?
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No - Your low cost monthly fee includes the Ticket system, free support, and free upgrades for as long as you use the system. In addition, we always want to hear how we can enhance Ticket so please be certain to utilize the feature request option to communicate your own ideas and vision!
- Is there a limit to the number of accounts, assets, support tickets, etc. the system can maintain?
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No - Ticket has the ability to scale to any size organization with no limits.
- Do you offer any discounts?
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Absolutely! Receive two months free when you pay upfront for one year of our hosted Ticket system.
- Can I upgrade from basic to premier seamlesly?
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Absolutely! Simply contact us today to upgrade your existing Ticket system and rest assured all existing data will transfer with no data loss!
